ENABLING MORE STRATEGIC CONVERSATIONS WITH THE LEGAL SECTOR

What other marketing method would enable you to reach 85% of your target market and be seen by over 50,000 people worldwide?

Taking a business analytics
software solution to the Legal Sector

C24, a specialist application cloud hosting provider, approached Contemsa to help them promote their business analytics software solution, BI24, within the legal sector. This was to be achieved by showcasing the expertise within C24 in the legal sector.

Demonstrate C24’s industry specialised skills

Engage new legal sector clients

We helped by creating content to increase awareness of C24’s achievements in the legal sector and enhance C24’s reputation as thought leaders in the legal technology space.

Moving from features to business outcomes

More strategic conversations

Creating whitepapers and articles that encourage strategic business conversations with customers that sales people could engage with customers through.

Across social media and company blogs

Increase online visibility

By creating compelling content, C24 had more visitors to their website and engaged with more prospects through social media – which drove higher revenues and increased conversation rates.

Our solution

Contemsa started the project by firstly conducting an in-depth review of the legal market alongside C24’s sales and marketing team. This included critically reviewing the challenges legal clients were facing, then understanding how the market was moving to react to those challenges effectively. Only then could we start to position where BI24 would help to address these issues faced by law firms and better articulate the tangible outcomes of their software solution.

Contemsa then supported C24’s marketing team in formulating key messaging around how to position BI24 with legal sector clients and how sales teams could articulate the strategic business outcomes that could be gained from working with BI24.

To support the sales campaign, Contemsa researched technology trends across the legal space and wider analytics topics to inform our content production. We then wrote two whitepapers around the impact of business analytics within legal businesses; with a particular focus on how business intelligence could be employed to assist with business generation activities for a law firm.

This took the conversation away from products, features and benefits; and moved it towards discussing how C24 could help law firms to change their businesses and operations for the better. By taking this more strategic approach, C24 were able to develop conversations with customers that were focused on business strategy, rather than engaging in traditional sales conversations and telemarketing. These whitepapers were shared with existing and prospective customers during meetings and phone calls, and also at events as valuable giveaways.

To promote the launch of the whitepapers, Contemsa wrote a number of blog posts and articles that C24 published across their social media platforms, which helped to drive awareness and encourage more visitors to C24’s website. This meant that C24 had a consistent and regular stream of content being shared with customers to maximise the outcomes from the investment made in the whitepapers.

The whitepapers were also submitted to industry leading online magazines such as Legal IT Insider to ensure maximum visibility across the sector.

Results

Due to the strategic business approach taken in the content production of the whitepapers and blog posts, it was much easier for the content pieces to be picked up by the media as the focus of the information was strategic and valuable, rather than sales directed.

This led to one of the whitepapers being published online by Legal IT Insider, an online magazine (and print magazine) that attracts over 52,000 visitors to the site each month.

Quotes from the whitepapers were also referenced by Raconteur magazine, a print magazine that goes out with the Times newspaper, in their Legal Efficiency section for a news piece on the “Point of Information”.

This resulted in C24’s executives being interviewed for a follow on piece in the Law Society Gazette, titled, “Big Data: too much information”. The Law Society Gazette is read by 85% of solicitors every week and has over 663,000 online readers per month. This demonstrates the impact that quality, strategic content can have when developing a joined up content marketing campaign.

C24 then hosted a business roundtable event for experts in the legal sector to discuss business analytics in the law firm, which resulted in a comprehensive interview piece in Business Insider magazine.

To support the whitepapers, we also submitted articles to leading online magazines focused on the sector, and had an article on choosing the right cloud for your legal firm published on PracticeBlog.co.uk.

Outcomes

The outcomes of the above work and results crossed a number of areas in C24’s sales and marketing campaign:

  • There was increased web traffic across C24’s website and social media platforms, resulting in more ‘follows’, ‘likes’ and ‘comments’ for better awareness and visibility.
  • New prospect conversations become more strategic and instead focused on industry trends rather than products.
  • C24’s sales teams now have collateral to share with customers to demonstrate how BI24 could assist with developing more profitable growth strategies; sparking a new type of conversation with customers.
  • At events and exhibitions, C24 had already generated a degree of awareness with new prospects prior to the event to assist with starting new conversations.
  • Increased blog posting, social media sharing and features on other industry blogs meant that C24 is now easier to find online for their chosen keywords; resulting in leads being developed outside and in conjunction with traditional telemarketing efforts.
  • C24 are now seen as experts in the UK legal business analytics and hosting space which is a significant differentiator from other tech suppliers in the industry.

David Ricketts, Head of Sales and Marketing at C24, commented, “Contemsa’s content development and creation has enabled C24 to get the message out about the great work we are doing in the legal sector. So often, information is created internally and never sees the light of day, so customers just don’t know about it. Now, we are focused on keeping our customers up to date with what we are doing at a strategic level in the sectors where we engage, whilst developing a strong brand identity as a thought leader in business analytics and hosting”.

Find out more

Want to know how we can help you deliver more results across your sales and marketing efforts? Get in touch today to find out more.