Purchasing FAQs

How will I receive my template?

Once you have placed your order, your Template will be emailed to you as a digital download via a link in the Order Confirmation email.

If you haven't received your email, please check your spam folder and the email address associated with your PayPal account. If you still haven't received your pack, then email us at hello@contemsa.com

Do I have to pay with PayPal?

No! You can pay via Credit or Debit card, or using your PayPal account.

PayPal process all the payments, we don't see or store any payment info.

Do I need to have any special software to access the template files?

All our templates are designed to be used in Microsoft Office applications such as Word, Excel or PowerPoint.

Please check the description of your individual template pack to check which formats your template is available in.

Can I use this template pack to create documents for my clients?

The templates and all supporting documents are only licenced for a company’s own use. Agencies or third parties are not licensed to use the templates to create documents for multiple clients (each client would require its own unique template purchase).

Do you offer refunds?

Because our templates are digital downloads, we unfortunately don't offer refunds. However, we put lots of info about what is included in the packs to help you make your decision, but if you're unsure of anything then please get in touch: hello@contemsa.com and we'll be happy to answer any of your queries.